Emotional Intelligence

Why I recommend it

This helped broaden my picture of leadership. Knowledge matters, and so does understanding our emotions, handling our reactions, and relating to other people.

What it changed in my thinking

Noticing an emotion gives me more choice about how to respond. It can also help me understand what a conversation needs.

Who it’s useful for

Leaders, coaches, and anyone whose work depends on relationships.

A tension or limitation

Emotional intelligence shouldn’t become a demand to look calm or hide what’s wrong.