Just Culture: Balancing Safety and Accountability
Why I recommend it
Dekker helps us look at what led to a mistake before deciding who to blame. It’s a useful book about learning and accountability.
What it changed in my thinking
A fair response considers what someone knew, what they intended, and the conditions they were working in.
Who it’s useful for
Leaders and teams responsible for reviewing incidents and improving safety.
A tension or limitation
Avoiding blame doesn’t mean avoiding responsibility. Reckless behavior and the harm it causes still need to be addressed.