Making Work Visible

Why I recommend it

This makes it easier to see how queues, interruptions, and competing requests overwhelm a team. It’s practical about work that usually stays out of sight.

What it changed in my thinking

When too much work is underway, asking people to manage their time better misses the problem.

Who it’s useful for

Product and engineering teams with too many priorities.

A tension or limitation

Seeing the overload is a start. Leaders still need to stop some work and protect time for the rest.