The Design of Everyday Things

Why I recommend it

Norman helps us look at design before blaming the person using it. Everyday confusion becomes easier to understand when we look at the clues a design gives us.

What it changed in my thinking

Repeated mistakes often tell us something about the system. That idea stays with me in product and leadership work.

Who it’s useful for

People designing products, tools, or processes.

A tension or limitation

Some examples show their age. Applying the principles still means learning from the people using what we build.