Nonviolent Communication

Why I recommend it

I’ve read this book more than ten times. It’s part of my toolkit for managers and leaders, built on a belief in our capacity for compassion and empathy.

What stayed with me

Separating what happened from my judgment about it changes a conversation. So does listening for what someone needs.

Who it’s useful for

Managers, coaches, partners, and anyone working through difficult conversations.

A tension or limitation

The language can sound scripted at first. The point is to listen and connect, not get every phrase perfect.